Valenza & Co.
Privacy Policy
Last updated: 2026
Introduction
At Valenza & Co. ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, contact us, or interact with our services.
We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy regulations.
Controller Information
Valenza & Co. acts as the controller responsible for processing personal data collected through this website. Additional company information will be provided once the legal entity details are finalized.
Valenza & Co.
Legal entity name: [To be added]
Country: Slovenia
Registered address: [To be added]
Company registration number: [To be added]
VAT number: [To be added]
Email: info@valenzaandco.com
1. Information We Collect
When you visit or use our website, we may collect the following categories of information:
Personal Information
This may include:
- Full name.
- Email address.
- Billing and shipping address.
- Telephone number.
- Payment information.
- Order details and purchase history.
- Information provided when contacting our customer service team.
Technical Information
We may automatically collect certain technical information, including:
- IP address.
- Browser type and device information.
- Website usage data.
- Pages visited and interactions with our website.
- Cookies and similar technologies.
2. How We Use Your Information
We may use your personal information for the following purposes:
Processing Orders
To:
- Process and fulfil your purchases.
- Arrange delivery.
- Manage payments.
- Provide order confirmations and updates.
Customer Support
To:
- Respond to enquiries.
- Provide assistance.
- Resolve issues related to products, payments, or deliveries.
Website Improvement
To:
- Improve website functionality.
- Understand customer preferences.
- Enhance the overall shopping experience.
Marketing Communications
Where you have provided consent, we may send information about new fragrances, collections, promotions, and updates from Valenza & Co.
- You may withdraw your marketing consent at any time.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
Contractual Necessity
Processing information required to complete purchases, fulfil orders, and provide requested services.
Legal Obligations
Processing information where required by applicable laws, including accounting and tax obligations.
Legitimate Interests
Processing information necessary to improve our services, protect our business, and maintain website security.
Consent
Processing information where you have provided explicit consent, such as receiving marketing communications or accepting certain cookies.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers that help us operate our business, including:
- Payment providers.
- Shipping and delivery partners.
- Website hosting providers.
- Analytics and technology providers.
- Marketing service providers.
5. Payments and Transactions
Payments are processed through secure third-party payment providers.
Valenza & Co. does not directly store complete payment card information. Payment providers process transactions according to their own privacy policies and security standards.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website performance, and provide a better customer experience.
For more information, please review our Cookie Policy.
- Essential website functionality.
- Website analytics.
- Remembering preferences.
- Marketing purposes where applicable.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for legal, accounting, and business requirements.
When information is no longer required, it will be securely deleted or anonymised.
8. Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to certain processing activities.
- Request restriction of processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access.
- Loss.
- Misuse.
- Alteration.
- Disclosure.
10. International Data Transfers
Some of our service providers may process information outside your country of residence.
Where personal information is transferred internationally, we take appropriate measures to ensure that your information remains protected in accordance with applicable data protection laws.
11. Children's Privacy
Our website is not intended for individuals under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be published on this page with the revised date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Valenza & Co.
Email: info@valenzaandco.com