Returns & Exchanges

At Valenza & Co., we want every customer to enjoy a refined fragrance experience. If your order does not meet your expectations, we are here to assist you and find the best possible solution.

Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.

To be eligible for a return, products must be unused, unopened and in their original condition, including original packaging.

Items that have been used, damaged or altered may not be eligible for return.

To request a return, please contact our customer support team at info@valenzaandco.com.

Please include:

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

We will review the situation and work with you to provide an appropriate solution.

If you would like to exchange a product, please contact our customer support team.

Exchanges are subject to product availability and eligibility requirements.

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will be issued using the original payment method used during checkout.

For any questions regarding returns and exchanges, please contact:

Email: info@valenzaandco.com