Shipping & Delivery

At Valenza & Co., every order is prepared with care and attention to detail. Our products are carefully packaged and dispatched to provide a smooth and reliable delivery experience from the moment your order is placed until it reaches you.

We currently ship throughout Europe, including selected destinations outside the European Union. Available destinations and delivery options are displayed during checkout based on the delivery address provided.

We currently deliver across Europe, including both European Union and selected non-EU European destinations.

Delivery availability may vary depending on the destination, and available shipping methods are displayed during checkout.

If your destination is not available at checkout, please contact us at info@valenzaandco.com and our team will be happy to assist.

Orders are carefully prepared and packed after payment has been successfully completed.

We aim to process orders as efficiently as possible. During periods of high demand, promotions, holidays or special collections, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information by email.

Estimated delivery times depend on the destination and the shipping method selected at checkout.

The delivery estimate shown during checkout should be considered the most relevant estimate for your order.

Please note that delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to circumstances outside our control, including carrier delays, customs procedures, severe weather, public holidays or other unforeseen events.

Available shipping options and applicable shipping costs are displayed clearly during checkout before payment is completed.

Where a complimentary shipping offer applies, the applicable conditions will be displayed at checkout or as part of the relevant promotion.

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout when tracking is available.

Tracking information may require some time to become active after the parcel has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us at info@valenzaandco.com.

For deliveries outside the European Union, additional customs duties, import taxes or other charges may apply depending on the destination country.

Any such charges are determined by the destination country's authorities and may be payable by the recipient.

Valenza & Co. does not control customs procedures, import charges or clearance times and cannot guarantee that additional charges will not apply to international orders.

Customers are responsible for ensuring that they are able to receive goods in their country and comply with applicable local import requirements.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, street, house number, postal code, city, country and any other required delivery information before completing your purchase.

If you notice an incorrect delivery address immediately after placing your order, contact us as soon as possible at info@valenzaandco.com.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has already been processed or dispatched.

If the carrier is unable to deliver your order, the carrier may make additional delivery attempts or provide instructions for collection or rescheduling.

Please follow the instructions provided by the carrier.

If an order is returned to Valenza & Co. because it could not be delivered due to an incorrect address, refusal of delivery, failure to collect the parcel or another circumstance attributable to the recipient, additional shipping costs may apply if the order needs to be shipped again.

We take care to package every order securely.

If your parcel arrives visibly damaged, please document the condition of the package and contact us as soon as possible at info@valenzaandco.com.

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us so that we can investigate the shipment with the relevant delivery provider.

We will work with the carrier to resolve delivery issues where possible.

Delivery times may be affected by circumstances beyond our reasonable control.

These may include customs processing, carrier disruptions, extreme weather, public holidays, strikes, incorrect delivery information or other unforeseen events.

An estimated delivery date does not constitute a guaranteed delivery deadline unless expressly stated otherwise.

If you have any questions regarding shipping or delivery, please contact us:

info@valenzaandco.com

Monday – Saturday
10:00 – 18:00

We are happy to assist with questions regarding delivery destinations, tracking and individual orders.